Free delivery on orders over PKR 4500
Shipping/Return Policy
Shipping Policy:
We offer Cash on Delivery (COD) for all orders currently. This means you can pay when your order arrives at your doorstep.
Shipping typically takes 5-7 business days, depending on your location. We’ll provide updates once your order has been shipped. Feel free to DM us for more details!
We currently offer nationwide shipping only. Unfortunately, international shipping is not available at the moment.
We charge only RS299/- nationwide
We offer free shipping on orders over Rs4500/-
While we thrive to ensure timely delivery, unforeseen circumstances such as weather conditions, public holidays, or logistical challenges may occasionally cause delays
Customers must complete payment in full to the delivery person before opening the package. The package cannot be opened until payment has been made. If there are any issues with the product, please contact within 24-48 business hours. The delivery person is not authorised to handle product-related concerns.
Please note that opening the package before payment may impact your eligibility for returns.
Return shipping policy:
At Dusty Rose Plush, we are committed to ensuring your satisfaction with our products. Please review our policy below for returns:
Please note that we only offer exchanges for items that arrive damaged. We do not offer refunds under any circumstances.
Inspect your items immediately upon arrival. If you find any damage, contact us within 48 hours of receiving your order.
To request an exchange for a damaged item, please DM us or email us Including a description of the damage, and photos of the damaged item and packaging.
We will provide instructions for returning the damaged item. Return shipping costs will be covered by us.